Information about changes to operating systems and NHS App

Small number of users who use the following versions of iOS and Android operation systems: iOS 12, Android 6 and Android 7 will no longer have access to the NHS App via an app and will need to access their NHS App services via their NHS Account using a web browser. You can do this using this link and find out how to do this watching these walkthrough videos.  

Users using iOS 13 and iOS 14 on their phones, can upgrade on their devices to the minimum supported version, iOS 15.

NHS App team sent in-App messages to the users using above versions, since May 2024, letting them know they will need to update their devices to continue to have access to the NHS App on their device, alternatively they can continue to access the information in their NHS App by logging into their NHS Account via a web browser.

Google has a guide on how to check and update your Android version.

Apple has a guide on how to update your iOS on iPhone.

Help and support about the NHS App device compatibility can be found on the NHS.UK website here,  which has been updated to reflect the minimum device support.

If you are experiencing issues with NHS app and need support, please ask receptionist who can deal with most queries or task it to a relevant support team member.