Please read below if an e-consult is right choice for you. Sometimes, other options may be better
Do NOT submit an E-Consult request if you:
- need a physical check-up (e.g., for a lump, hernia or rash)
- want to speak to a GP directly (by phone or in person)
- have a common illness a pharmacy can treat (including some conditions needing antibiotics). Self-refer to local pharmacy – Click here
- need a service where you can refer yourself. Click here to see all local services available
- want to see a physiotherapist for a muscle or joint problem – contact reception instead
You CAN submit an E-Consult request if you:
- have an admin request (e.g., cancel an appointment or get test results)
- need to extend a fitness note (first week covered by self-certification)
- have a routine issue that can be solved by text (but we may ask you to book a call or visit if needed)
What happens after you submit an E-Consult request?
After we review your E-Consult request, we may:
- Send a text with a plan
- Ask you to book a phone or in-person appointment for more details
- Direct you to another service (e.g., A&E, Physiotherapy, Pharmacy)
We will review and respond to your E-Consult request within 2 working days. More complex requests can sometimes take longer to process.