Appointments

Get non-urgent medical help and advice online by completing an Accurx form

Alternatively you can call the practice on: 0333 332 7300.

Making an Appointment

NHS APP

A secure and convenient way to book and cancel routine appointments with your GP over the internet. It’s quick and easy to use, and can be particularly useful during those times when the practice is closed or telephone lines are busy. Easy to follow screens and prompts ensure it’s simple for you to view, book or cancel appointments online whatever time of day or night.

Telephone

If you would like to speak to a doctor on an aspect of your health or advice on whether you need to make an appointment, please telephone and leave your name and number and we will call you back. This will usually be the duty doctor.

Please note, all calls are recorded and recordings are kept for 36 months. Recording equipment is stored in a secure environment with restricted access.

Appointments can be made by telephoning the surgery during opening hours (0333 332 7300). We have access to ‘Language Line’ telephone interpreting service.

We offer two types of appointments:

Routine

These are bookable up to two weeks in advance. We always try to book your appointment at a time that suits you. If you need to discuss more than one matter with the doctor or nurse please ask the receptionist for a double appointment.

Duty Doctor

We run a telephone duty doctor system each morning. The receptionists will take your name, contact number and brief details of your condition. The duty doctor is able to offer same day appointments and reassure if a routine appointment is more appropriate.

Cancellations

Every week a number of patients fail to turn up for their appointment. If for whatever reason you cannot keep an appointment please let us know by replying CANCEL to your appointment reminder text message or cancel the appointment on NHS app. We always have patients waiting to see a doctor or nurse and cannot afford to waste an appointment.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Sick (fit) Notes

If you’ve been off sick for more than 7 days

To request a sick note:

• fill out a sick note request form, here.
• phone or visit the surgery from 10am to 6pm

If you’ve been off sick for 7 days or less

If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.

Find out more about sick notes on the NHS website

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.