Rights and Responsibilities - Vanbrugh Group Practice

We expect patients:

To treat our doctors and all practice staff with courtesy and respect.
To inform the practice immediately if you change your address, name or telephone number. You can do this online by completing the Change Personal Details form.
To take responsibility for your own health and that of your children.
To take the advice given to you at the practice.
To contact the surgery before 11:00 for a home visit required during that day. View the Home Visits page for more information on this.
To let us know if you are unable to keep an appointment. You can let us know online by completing the Cancel an Appointment form.
To see your medical records, please ask a member of staff. A fee may be payable.

To treat you with courtesy and respect at all times.
To honour your religious and cultural beliefs.
To answer the telephone promptly and courteously.
To provide you with information about your own health and for the promotion of good health.
To give you a time to see the doctor in accordance with the system used in the practice.
To provide a home visit when requested and if the doctor feels that you are not well enough to come to the surgery.